Terms & Conditions & Privacy Policy

 

 

Terms and conditions

Ropes & Riggers
Graekenlandsvej 90 A ground floor
2300 Copenhagen S 

Kontakt@ropesandriggers.dk
(18329689 – Ropes & Riggers)
 

Payment

All amounts shown on the website are in Danish kroner (DKK), including VAT and excluding delivery costs.

Ropes & Riggers  accepts online payments with Dankort, Visa/Dankort, Visa, MobilePay Online, PayPal, and bank transfer.
We do not charge any transaction fees on your purchase. 
Payment for the order will not be deducted from your account until the item is dispatched, unless otherwise agreed or stated in your order. 
Ropes & Riggers uses a secure payment server that encrypts all information, which means that the connection is completely secure. 

Delivery

We only deliver goods within Denmark. The delivery time for your order is normally 1-3 working days. When ordering at weekends and on public holidays, the item is dispatched on the first working day. When ordering on working days before 12:00, the item is dispatched the same day. 

Should there be an extended delivery time in special cases, we will notify you by email. 

We deliver to residential addresses in Denmark – though not the Faroe Islands and Greenland. 

All goods are delivered with GLS and PostNord. 

Returns and right of withdrawal

We offer a 14-day full right of return on items purchased from our online shop. 

The period is calculated from the day you receive your order. Any return costs are at your own expense, and the choice of carrier is also your own. 

Cancellations must be notified to us no later than 14 days after the purchase, and following cancellation, the order must be returned to us no later than 14 days after you have informed us of your use of the right of withdrawal.

 

The notification must be sent by email to [company email], where you must clearly state that you wish to exercise your right of withdrawal. You can also use our returns portal, which can be found here [link to returns portal].

 

It is up to Ropes & Riggers to assess the condition of the goods. If the item has been tested beyond what is necessary to determine its nature, characteristics and function, it is considered to be used and of reduced value. This means that if you cancel the purchase, you will receive a smaller portion of the purchase price back, or none at all.

Right to make a claim

Under the Danish Sale of Goods Act, products are covered by a two-year warranty. The warranty covers defects in materials and/or workmanship. 

Complaints must be notified to Ropes & Riggers within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed. 

The warranty does not cover faults or damage resulting from incorrect operation of the product. 

Ropes & Riggers covers the return costs to a reasonable extent. We do not accept packages sent cash on delivery. 

Returns should be sent to our warehouse: 

Ropes & Riggers
90A Grækenlandsvej, st
2300 Copenhagen S

Privacy policy

When you purchase an item and provide the information yourself, we receive customer data. As the data controller, we process your personal data securely and confidentially. Your personal data is only used and stored for the purposes for which it was collected.

We use third parties to process some of our data, including in our freight management system, which was not developed by [company name]. We have entered into data processing agreements with our partners to ensure that they comply with the applicable regulations on the protection of personal data. 

Right of appeal

You can send an email to kontakt@ropesandriggers.dk if you want to get in touch with us, have questions or wish to submit a complaint.

If you have a complaint, and we fail to reach a solution together, you can use one of the following options to complain:

  • Centre for Resolution of Complaints, via the complaints portal c/o House of Boards. Go to complaints portal.
  • Centre for Resolution of Complaints, House of Boards, Toldboden 2, 8800 Viborg.
  • If you are a consumer residing in another EU country, you can submit your complaint via the European Commission's online complaint portal. Go to the EU complaints portal.

 

When submitting a complaint, please provide/use our email address kontakt@ropesandriggers.dk